Snippit on slack11/2/2022 ![]() ![]() These are the channels that you will be able to use while setting up automation rules. Select the public and private channels that you want the helpdesk to have access to.Once authorized, you will be returned to the app configuration page. Use a Slack account that has admin user privileges with access to all Slack channels. You will be asked to sign into your Slack account and authorize Freshdesk. Search for the Slack app and enable it.You will be redirected to the Apps section. On the top-right corner, click on the Marketplace icon and click Marketplace Apps. ![]()
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